This article provides answers to the most common questions about how to launch a game on VK Play Cloud.
If I have a subscription or purchase it, do I still need to buy games separately?
- Yes. Our service gives you access to the servers where the game will be launched. Hovewer, you have to buy the game separately, just like other non-free-to-play games.
Can I run the game on the "Lite" plan?
- No. Running the game is only possible on the plans: "Comfort", "Premium" and hourly subscription.
I received a 5-hour promo code for purchasing Atomic Heart, but I can't activate it on my account with hourly subscription. What should I do?
- The feature of this promo code is that it's only valid for playing in Atomic Heart. Therefore, it can't be combined with hourly subscription. You need to use up the time on your account before activating the 5-hour promo code received for purchasing Atomic Heart.
I have several 5-hour promo codes received for buying Atomic Heart, but I can't activate more than one on my account. What should I do?
- The promo code provides 5 hours of gameplay that can be used within 30 days, after which it will expire. Due to this technical feature, you can't activate multiple promo codes for 5 hours of gameplay at once on the same account. Only one promo code can be activated every 30 days.
I have activated the 5-hour promo code received for purchasing Atomic Heart, but now I cannot activate a regular hourly promo code on the same account. Why is that?
- Promo code аctivates the special plan called "ATOMIC". You only can play in Atomic Heart with it.
Due to this feature, it's not possible to add other hourly promo codes to the "ATOMIC" plan. You need to wait until the plan is deactivated. Another option is to simply purchase 1 hour to change the plan to "Hourly" and then activate other hourly promo codes.
I purchased Atomic Heart in VK Play but haven't received a 5-hour promo code for VK Play Cloud. What to do and how to be?
- The promo code is sent within a few hours after buying the game. So if you have just bought the game, we recommend simply waiting.
- If the promotional code didn't come after 24 hours, please contact the support team of the VK Play store
Is it possible to launch the game through Steam or Xbox \ Microsoft Store?
- No. The game is available only in the Game Center (VK Play).
How game saves work in the game?
- We store all your game progress on our servers.
Pay attention! The game has no cloud saves, all game progress will be availavle only in the cloud.
Is gamepad control supported?
- The PC version of the game is fully adapted for keyboard and mouse control, but the game also works with Xbox gamepads. The service provides support for all types of gamepads (Dualshock gamepads are emulated as an Xbox gamepad).
What is the highest stream resolution available for play?
- Maximum available stream resolution up to 2K (2560x1440).
Why am I getting an error message that says "It is currently impossible to confirm the purchase of the game. Please try again in 24 hours" or "Unfortunately, something went wrong. See the solution here"?
- The Denuvo protection system has been triggered on your account because the game was launched on a large number of different PCs within a day.
We have set up the game to prevent this error, but if you have played the game on other devices or services, you may still experience this issue. If you are only playing the game on our service, please contact us.
