- Can't find my purchase
- Can't disable two-factor authentication on VK Play
- Forgot my VK Play account password
- Forgot my VK Play account login
Can't find my purchase
If you've logged in to VK Play and can't find your purchase, please use this article: support.vkplay.ru/vkp/payment/4722
Can't disable two-factor authentication on VK Play
If you have access to the linked phone number, start logging in to your account. When prompted to confirm your log in, click on No access to device and follow the on-screen instructions.
If you've lost access to your phone number, click on Create request at the end of this article. We will help you regain access to your account.
Forgot my VK Play account password
You can recover your forgotten password via email or SMS.
Forgot my VK Play account login
If you've played one of the Astrum Entertainment games, please contact the in-game support service to find your account.
To do this, go to the Games section and click on one of the games. You will be directed to the support page for that game.
If you haven't played any Astrum Entertainment games, click on Create request at the end of this article.
When you click on Create request, you'll see a form with questions about your account. Please provide all the information — this will help us restore your access to the account.
If some information is missing, please indicate in the same line why you can't provide it.