If you have paid for a purchase, but on the game page you still see “Awaiting payment...”, try waiting 5 minutes and then refreshing the page.
If that does not help, consider which method you used to make your payment.
Visa/Mastercard or Electronic Wallet (QIWI WALLET, WebMoney)
Create a support query, and be sure to include the following information:
- Method of payment.
- Your order number (it’s in the email) or your bank card number.
- The amount of the payment.
- The date and time at which you made the payment.
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Please note: You must provide your order number when contacting support. You can find that number in the confirmation email which is sent to you after a successful payment for a game. You can also see the order number on the Orders page in your profile.